Heat Xtra, Derby

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Verified Listing, updated on 30 July 2019

Opening Times

WednesdayWe
09:00 – 18:15
ThursdayTh
09:00 – 18:00
FridayFr
09:00 – 18:00
SaturdaySa
09:00 – 14:00
SundaySuClosed
MondayMo
09:00 – 18:00
TuesdayTu
09:00 – 18:00
Closed.
Opens in  8 h 51 min.
8 h 51 min

Description

Keywords:
Gas Fires
Services
Boiler Cleaning, Boiler Service & Repair
Categories
Plumber
Heat Xtra is listed in the following categories:

Reviews

, 05 January 2018

Heat Xtra company is good at their job. and always kept us informed about the date and time they would attend to replace our boiler. They were polite and professional in their approach. My father uses them to service and repair all our rental properties. They have been our plumbers and gas engineers since 2004 the main man whom I always called uncle as a sign of respect, he would joke and say all Derby calls me uncle and specially old ladies old enough to be my mother's age call me uncle. I cannot believe someone writing a bad review about their business or their expertise, I feel that person has a grudge or envious about their business. Our Asian community is closely nit and anyone not being competent at their job would spread like wild fire at all community places and vise versa all recommendations also come from their as people had jobs carried out by Heat Xtra. I recommend then to everyone. Their common phrase "You have tried the cowboys now try the Professionals"

, 01 January 2018

I have been using services of Heat Xtra for past 6 years for my own personal home, my dad's house and for all my rental properties. They have never let me down and reasonable in price. It is a small family business both father and son are excellent. I recommend most of my friends to try their services all them had good words for their professional services.

DO NOT USE THIS LYING INCOMPETENT COWBOY.

, more than 2 years ago

DO NOT USE THIS LYING INCOMPETENT COWBOY.

My Micron 50FF boiler kept shutting down and from the status of the 2 LED's on the front I worked out the thermister was

at fault. Asked HeatXtra to fix the problem - he did not mention a call out charge or ask for the make of the boiler.

Engineer opened up cover of the boiler and did some checks. He stated the boiler itself was fine and the shutting down

was due to too much sludge in the system - I was a bit surprised by this as he did not look at the status of the LEDS or

refer to any manual. He said it would cost an extra £175 on top of today’s £60 fee to clean out the whole system which he

could do in a week’s time. I paid the £60 fee.

I called him a week later but he said he was a bit busy for the next week. I
then asked another company to clean out the system and purchased a thermister just in case.

The second engineer stated the problem was not due to sludge and but due to a faulty thermister which was what I

suspected in the first place. The thermister was replaced and the boiler has been working fine since then.

Heat extra would have charged £60 + £175 to attempt do unnecessary work and further £60 approx to replace the thermister

which was all that was required - a total of almost £300 to fix something that should only have only cost approx £60 -
£70.

Due to HeatXtra's misdiagnosis I phoned and asked for my £60 back. HeatXtra Engineer made all kinds of excuses and denied

even opening the cover to my boiler and claimed he refused to touch the boiler because it was already open which is a

blatant lie. He also stated the £60 I paid him was a call out fee and refused to refund me.

After visiting his shop for refund he made a false statement to the police stating I had threatened his wife. Luckily I

recorded the whole conversation on a Voice recorder so I'm not worried.

I have reported HeatXtra to the Gas Safe register and will be reporting them to Trading Standards.
#HEAT XTRA#HEATXTRA#Boiler repair#Derby HEAT–XTRA#INCOMPETENT COWBOY#Gas Safe
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Comment

by more than 2 years ago

The Heat Xtra people may be good at their job when [and if] they turn up [which is a miracle because it rarely happens] but the most annoying habit they have is that they never ring, and if they promise something, they never keep it. They expect customers to keep ringing up. When you fix some time for them to arrive at your place to do some work, they agree the time and place, but when the promised time comes, they are nowhere to be seen [or heard], they won't even bother to ring you to apologise for or explain the reason for their non-arrival. DO NOT HIRE THEM - they do not know the ABC of customer services, no punctuality - no sense of responsibility to keep their customers informed whenever there is a change of plan. They expect customers to ring, They never ring the customers - which is rude, annoying and un-professional. They should not be in this line of business at all as they have no idea as to how they should connect to their customers in a proper professional way!
Comment

by more than 2 years ago

At least you did not lose any money to them like I did. I would not touch them again with a bargepole. If you need a good reliable Gas Safe Engineer in the Derby region I will be happy to recommend the following 2 people below. D Turner Plumbing 07891 623053 Sinfin Derby Encore Plumbing - Matthew Giddings 01332 299999 Allenton Derby I have used both of these tradesmen in the last 3 years and was very impressed by their professionalism and service.

Yably

Heat Xtra

3.63 from 5

Average

13 Reviews

Yably

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