DELTA SWAN LIMITED, Derby

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Verified Listing, updated on 18/03/2020 by Michelle Spaul

Opening Times

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FridayFrOpen 24 Hours
SaturdaySaOpen 24 Hours
SundaySuOpen 24 Hours
MondayMoOpen 24 Hours
TuesdayTuOpen 24 Hours
WednesdayWeOpen 24 Hours

https://deltaswan.10to8.com

Official Data

Official Name
Delta Swan Limited
Reg. office address
20-22 WENLOCK ROAD, N1 7GU, LONDON, Greater London
Company Number
08882166
Jurisdiction
England-Wales
Number of Employees
1
SIC Code
70229 - Management consultancy activities other than financial management
Date of Incorporation
07 Feb 2014
Company Type
Private Limited Company
Directors
Michelle Spaul
Previous addresses
, 145-157 st. John Street, London, EC1V 4PW

Description

I help businesses enhance their customer experience so they make more money.

80% of firms believe they deliver a “superior experience”, but only 8% of customers agree. Are you churn rates higher than you would like? Would you like to sell more to your current client base? Do you have the detachment to see your business from the perspective of your customers and clients?

Every business can achieve its goals by 'evoking interest, attention or admiration in a powerfully irresistible way', in other words by delivering a compelling customer experience (CX).

Work with me to:

¿Use Customer Experience tools to better understand your customers and use that insight to focus on profitable activities

¿Deliver sustainable customer-facing processes that engage your team and help them deliver customer success

¿Get hands-on support or coaching


Company description
All businesses face changing customer expectations. I help SME leaders deliver a compelling customer experience and become the business their customers love.

80% of firms believe they deliver a “superior experience”, but only 8% of customers agree. Are you churn rates higher than you would like? Would you like to sell more to your current client base? Do you have the detachment to see your business from the perspective of your customers and clients?

When I was eight my class visited a ball bearing factory. I was fascinated by manufacturing and the people who made it possible. Especially the people. With time I learnt about the weave of economic, employment and education activities that keeps society healthy. Through my work at Philips and Rolls-Royce, I learnt how innovation in customer experience pumps the lifeblood of organisations in all sectors.

Every business can achieve its goals by 'evoking interest, attention or admiration in a powerfully irresistible way', in other words by delivering a compelling customer experience (CX).

Work with me to:

?Use Customer Experience tools* to better understand your customers and use that insight to focus on profitable activities

?Deliver sustainable customer-facing processes that engage your team and help them deliver customer success

?Get hands-on support or coaching

I have strong skills and experience in delivering change. I am passionate about business success and understand that most people haven't gone into business to work on surveys and processes.

Just like a bookkeeper or web developer, I can give you the space to focus on your passion, while (humbly) doing a great job on your behalf.

Get in touch to:
?understand how your customers feel about your organisation
?deliver business growth and cost reductions
?have a chat about CX
?become the business your customers love

*e.g. surveys, interviews, customer journey mapping, voice of the customer, planning
Keywords:
Management Consultants, Business Consultancy, Management Consultancy, Interim Management, Business & Management Consultants, Project Manager, Business Improvement, Surveys, Interview, Customer Experience, Value Proposition, Customer Journey Mapping, Voice of The Customer, Improve Customer Experience, customer satisfaction improvements
Services
Project Management
Service Areas
Uk
Available payment methods
  • Online Banking
    Online Banking
  • Invoice
    Invoice
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Contact Persons

Michelle Spaul
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07949127999

07949127999

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